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Moving sales is a skill... Whether you are a new moving company or a company that has been around for years, the way you handle calls, quotes, and follow up determines everything. At Elevate Moving Sales, we book moves every day for companies nationwide, so we know the patterns, the right phrases, the mistakes to avoid, and the things that actually convert.

 

This page covers the most common questions movers have about sales and gives clear guidance based on what works right now.

 

 

Why do some moving companies book more jobs than others?

 

It usually comes down to three things

 

1. Their phone is answered every time.

2. Their quotes are clear and confident.

3. They follow up until the job is booked or the customer moves on.

 

Most companies miss calls, take too long to send quotes, or never follow up. The companies that book the most jobs are the ones that treat sales as a real system.

 

 

How fast should I respond to new leads?

 

Within five minutes. When a customer submits a quote online, they are usually submitting to three to five companies. The first company to respond wins the job most of the time. If you cannot respond that quickly, Elevate can handle all calls and follow up for you.

 

 

Why are customers so price sensitive?

 

They are not always price sensitive. They are value sensitive. Customers want the company that

• Sounds the most organized

• Explains the move process clearly

• Makes them feel protected

• Gives them a fair, honest estimate

 

If you sound unsure, unprepared, or hesitant, they will shop around looking for confidence.

 

 

How do I explain my hourly rate without losing the customer?

 

Be direct and speak like a guide.

Example

We charge for the crew, the truck, and full protection of your furniture. There are no surprise fees. You only pay for the time we are working. Most homes your size fall between this range. If anything changes we update you before the move begins.

 

Simple language works best.

 

 

Should I push customers to book on the first call?

 

Yes. Customers expect you to lead the conversation. After you explain the estimate, guide them directly into a reservation.

Example

We have a morning and an afternoon opening that day. Which works better for you?

 

This is called an assumptive close and it works very well in the moving industry.

 

 

What should I say if the customer wants to think about it?

 

Offer a tentative reservation.

Example

No problem at all. I can hold a spot for you while you confirm. It costs nothing and you can change or cancel anytime. Do you prefer morning or afternoon?

 

This keeps the customer with you instead of sending them back out to shop around.

 

 

Do follow ups really make a difference?

 

Yes. Follow up is where most jobs are booked. Customers get busy, distracted, or overwhelmed. When you follow up professionally, you help them finish a decision they were already going to make.

 

A strong follow up pattern looks like this

• Two attempts the first day

• One the second day

• One two to three days later

• One the following week

 

Most companies never follow up at all, which is why their booking rate stays low.

 

 

What should a follow-up message say?

 

Short, helpful, and easy to reply to.

Examples

• I can hold your date for you at no cost. Do you prefer morning or afternoon

• I have your move plan ready and can lock in availability. Text me if you want me to hold it

• Just checking in to help you finalize your move date if you are still looking to book

 

Focus on helping, not pressure.

 

 

How detailed should my quote be?

 

Detailed but simple to read. Customers want transparency and clarity. Your quote should include

• Crew size

• Truck

• What is included

• What is not included

• Estimated time or price range

• Travel time or fees

• Any notes about stairs, elevators, or special items

 

Clarity builds trust and trust books moves.

 

 

Why do customers choose cheaper companies?

 

They do not always choose cheaper companies. They choose the company that:

• Sounds professional

• Responds fastest

• Follows up

• Explains the move clearly

• Makes them feel comfortable

 

If you provide those five things, you can charge more than the competition and still book the job.

 

 

What is the best way to handle price objections?

 

Acknowledge, redirect to value, then close again.

Example

I understand. Some companies charge less because they cut corners. We focus on protection, trained crews, and a smooth experience so your belongings and your time are secure. Did you want me to hold the morning or the afternoon for you?

 

 

What if a customer gets multiple quotes and does not respond?

 

Keep following up, but do it professionally. Add one helpful tip every time.

Example

Hey just a reminder to book your elevator or reserve the loading zone if your building requires it. I can still hold your date for you if needed.

 

You provide value and stay top of mind.

 

 

How do I explain travel time or trip fees?

 

Explain it like a cost of doing the job safely and professionally.

Example

Travel time covers getting the crew and truck from our warehouse to your home and back. It is standard in the industry and keeps everything transparent. Most companies charge the same or more.

 

Keep it calm and factual.

 

 

Why does sales feel so difficult for most moving companies?

 

Because most moving companies treat sales as a reaction instead of a system. Strong sales is

• A clear process

• A consistent tone

• Fast response times

• Zero missed leads

• Daily follow ups

• A confident closing style

 

When you turn these steps into habits, booking moves becomes simple.

 

 

What if I want Elevate to handle all my calls and sales?

 

That is exactly what we do. We plug directly into your CRM, answer every call, work every lead, and book your moves seven days a week with trained moving sales professionals. You get a sales machine without hiring or managing anyone.

 

If you need our team to take over your sales, reach out anytime.