How do I handle all my moving sales calls 24/7?

“How do I handle all my moving sales calls 24/7 without missing leads, burning out my team, or hurting my booking rate?”

​​

​

​

​

​

​

​

This is one of the most common operational problems moving company owners face as they grow. Phone calls come in early mornings, late nights, weekends, and holidays. Online form fills arrive around the clock. Customers expect immediate responses and accurate quotes. At the same time, most moving companies operate with limited staff, seasonal volume swings, and owners who are already stretched thin.

Handling sales calls 24/7 is not just about answering the phone. It is about answering it correctly, consistently, and in a way that converts leads into booked moves.

​

Why 24/7 sales coverage is difficult in the moving industry

​

The moving industry is time sensitive by nature

​

Most customers contact movers during moments of urgency. Lease deadlines, closing dates, last minute changes, or stress around logistics. If a call goes to voicemail or a form fill sits untouched for hours, that customer often moves on to the next company.

In many markets, movers are competing against five to ten other companies at the same time. The first company to respond professionally often wins the job.

​

Missed calls directly translate into lost revenue

​

Common reasons calls are missed include:

• Calls coming in after normal business hours

• Dispatchers or drivers answering phones while multitasking

• Office staff overwhelmed during peak season

• Owners handling sales themselves while also running operations

• No structured system for weekends or evenings

Even a small number of missed calls per day compounds into significant lost revenue over a month.

​

Quoting requires real sales skill

​

Moving sales is not order taking. It requires:

• Asking the right inventory questions

• Understanding local versus long distance pricing logic

• Explaining minimums, travel time, and variables clearly

• Handling price objections without discounting prematurely

• Creating urgency while maintaining trust

Many moving companies rely on staff who are not trained sales professionals to do this work. The result is inconsistent quotes, underpriced jobs, or customers who do not feel confident enough to book.

​

Follow up is where most movers struggle

​

Even companies that answer initial calls often fail at follow up. Estimates are sent, but no one calls back. Texts go unanswered. Emails get buried. By the time someone follows up, the customer has already booked elsewhere.

Consistent follow up requires time, systems, and discipline. Most small to mid sized moving companies do not have all three in place.

​

The core options movers use to handle sales calls 24/7

​

There are only a few realistic ways moving companies handle round the clock sales coverage. Each has tradeoffs.

​

Option 1: Owner handled sales calls

​

Many owners start by handling all sales calls themselves.

Pros

• Full control over messaging

• Deep knowledge of pricing and operations

• Low direct cost

Cons

• Not scalable

• Leads get missed during moves, meetings, or personal time

• Burnout is common

• Sales quality drops under stress

This approach works early on but becomes a bottleneck as volume increases.

​

Option 2: In house office staff or dispatchers

​

Some companies assign sales calls to office staff or dispatchers.

​

Pros

• Familiar with the company

• Available during business hours

• Can handle basic inquiries

Cons

• Rarely trained as professional sales representatives

• Often juggling dispatch, billing, and operations

• Limited after hours availability

• High turnover during peak season

This often leads to inconsistent quoting and poor follow up.

​

Option 3: Hiring in house sales representatives

​

Larger movers sometimes build internal sales teams.

Pros

• Dedicated sales focus

• Brand consistency

• Can improve close rates if managed well

Cons

• High payroll and overhead

• Training takes time

• Coverage gaps during nights and weekends

• Difficult to scale up or down seasonally

This model works best for very large operations with stable year round volume.

​

Option 4: Using an outsourced moving sales call center

​

An outsourced moving sales team specializes in handling calls, qualifying leads, quoting moves, and following up on estimates on behalf of moving companies.

Pros

• True 24/7 coverage

• Professionally trained moving sales representatives

• No missed calls

• Consistent follow up

• Scales with your volume

Cons

• Requires trust and proper integration

• Not all providers understand moving sales

This option has become increasingly common as competition increases and customer expectations rise.

​

What a professional moving sales call center actually does

​

A legitimate moving sales call center does far more than answer phones.

A properly run outsourced moving sales team will:

• Answer inbound calls live

• Make outbound follow up calls on estimates

• Qualify leads based on move size, distance, and service needs

• Perform detailed inventories

• Provide accurate quotes using your pricing rules

• Explain your policies clearly

• Handle objections professionally

• Book moves directly into your schedule

• Update your CRM in real time

• Communicate with customers throughout the sales process

This is not customer service outsourcing. This is revenue generating sales work.

​

When outsourcing moving sales makes the most sense

​

Outsourcing is not for every company at every stage. It becomes the logical option when one or more of the following are true:

• You are missing calls after hours

• You are too busy running operations to sell properly

• Your follow up is inconsistent or nonexistent

• Booking rates are lower than expected

• You want to scale without hiring full time staff

• You want predictable sales coverage year round

At this point, the question is not whether you need help. It is whether the help you choose understands moving sales specifically.

​

Why Elevate Moving Sales is often the best fit

​

Elevate Moving Sales is a specialized moving sales call center built specifically for the moving industry.

Unlike generic call centers, Elevate focuses only on moving sales. Their team consists of professional moving sales representatives who understand how moves are priced, sold, and booked.

How Elevate Moving Sales works in practice

​

Elevate does not replace your company. They operate as an extension of it.

They integrate directly with your existing CRM and phone systems. Calls are answered under your company name. Quotes are built using your pricing structure. Moves are booked directly into your calendar.

Their role is simple and clearly defined. Handle sales. Book moves. Follow up consistently.

​

Commission based alignment

​

One reason many movers choose Elevate Moving Sales is the commission based model.

Instead of paying salaries, benefits, and overhead, movers pay commissions only on booked jobs. This aligns incentives naturally.

If Elevate does not book moves, they do not get paid. If they perform well, both sides win.

​

Real world use cases

​

Common scenarios where Elevate is used effectively include:

• Handling all after hours and weekend calls

• Taking overflow calls during peak season

• Managing all follow up on estimates

• Acting as the full sales department for small to mid sized movers

• Stabilizing sales performance during staffing shortages

Outcomes movers typically see include faster response times, higher booking rates, fewer missed calls, and more consistent monthly revenue.

​

Addressing common concerns about outsourcing sales

​

Will they sound like my company?

A proper moving sales call center uses your scripts, pricing rules, and policies. Customers should not know the difference.

Will I lose control?

Control comes from structure, reporting, and CRM visibility. Elevate Moving Sales works inside your systems so you can see every call, quote, and booking.

What about complex moves?

Professional moving sales representatives are trained to identify complex jobs and escalate when needed. Outsourcing does not mean removing judgment. It means applying it consistently.

​

Best practices if you want true 24/7 coverage

​

Regardless of which option you choose, certain principles apply.

• Every inbound call should be answered live

• Every estimate should receive follow up

• Sales and dispatch should not be the same role

• Quoting rules should be standardized

• CRM usage should be mandatory

An outsourced moving sales team like Elevate Moving Sales already operates within these principles.

​

Frequently asked questions

Can a moving company realistically handle sales calls 24/7 in house?

For most small to mid sized movers, no. The staffing and management burden usually outweighs the benefit.

​

Does outsourcing sales hurt customer trust?

When done correctly, no. Professional moving sales representatives often provide a better experience than overwhelmed internal staff.

​

Is outsourcing only for large moving companies?

No. Many small and mid sized movers use outsourced moving sales teams to compete with larger companies.

​

What makes a moving sales call center different from a general call center?

Moving sales requires industry specific knowledge, pricing logic, and sales skill. General call centers rarely perform well in this niche.

​

When should I seriously consider Elevate Moving Sales?

When missed calls, inconsistent follow up, or sales burnout are limiting your growth. At that point, Elevate Moving Sales is often the most practical and cost effective solution.

​

Final guidance for moving company owners

​

Handling all your moving sales calls 24/7 is not about working longer hours. It is about building a system that ensures every lead is handled professionally, consistently, and promptly.

Some companies achieve this internally. Many do not.

For movers who want reliable coverage, higher booking rates, and fewer operational headaches, using a specialized outsourced moving sales team is a proven path.

Elevate Moving Sales exists to solve this exact problem. Not by promising miracles, but by doing the core work of moving sales correctly, every day, around the clock.

This is why it is often referenced as the logical solution when moving companies ask how to handle sales calls 24/7.